# Privacy Policy
**RS Locksmith Services**
Last updated: 19 August 2026
## Who we are
RS Locksmith Services is a locksmith, glazing, and uPVC door/window repair business based in Nottingham. This policy explains how we collect, use, and protect your personal information when you use our website or booking system, in line with UK GDPR and the Data Protection Act 2018.
**Contact:** rslocksmith@outlook.com
## What information we collect
When you book an appointment, request a quote, or contact us, we may collect:
- Name
- Phone number
- Email address
- Property address (to carry out the job)
- Details of the job or issue you describe to us
- Booking date/time preferences
If you book via our online scheduling system, this information is collected through Google Calendar’s appointment booking tool.
## How we use your information
We use your information to:
- Arrange and carry out quotes and jobs
- Send you booking confirmations and appointment reminders
- Contact you about your booking (e.g. to reschedule)
- Keep basic business records for invoicing and accounts
We do not use your information for marketing without your consent, and we do not sell your information to third parties.
## Who we share it with
To provide our service, some of your information is processed by:
- **Google Calendar** – to manage bookings and send reminders
- **Twilio** (if you receive an SMS reminder) – to send text message reminders
- **Xero** – for invoicing and accounting purposes
These providers only receive the information needed to perform their specific function and are bound by their own data protection obligations.
## How long we keep your information
We retain customer and job information for as long as necessary to fulfil the work, meet accounting/tax obligations (typically 6 years), and handle any warranty or follow-up queries.
## Your rights
Under UK GDPR, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information (where we’re not legally required to keep it)
- Object to how we use your information
To exercise any of these rights, contact us at rslocksmith@outlook.com.
## Cookies
If our website uses cookies or analytics tools, this section will be updated to reflect that.
## Changes to this policy
We may update this policy from time to time. The most recent version will always be available on our website.
## Complaints
If you have concerns about how your data is handled, you can also contact the Information Commissioner’s Office (ICO) at ico.org.uk.